TERMS OF SALES
Guest rooms, Wellness area, Pool area
These general terms of sale (hereafter: "GTS") apply to sales transactions concluded by the Bed and Breakfast Luxuryzen sarl having its registery office at 803 chemin de la Brague at 06740 Châteauneuf Grasse France (hereafter : "The Company") with the Client.
They cancel and replace any previous version that may have been put online and / or accepted by the Customer.
These GTS apply to any use of the site, in particular to the internet and telephone marketing of all the services offered on the Site by the Company LUXURYZEN sarl.
It is therefore imperative that the Customer carefully read the GTS which are referenced by hypertext link on each page of the site. In particular, it is advised to download and / or print them in order to keep a copy on the day of order as soon as they are likely to be modified, it being however specified that such modifications will not be applicable to orders of Services performed previously.
The GTS may be supplemented by specific conditions of sale appearing on the description of the service as well as by the conditions of sale of the service providers, accessible either on their Website or on site.
The Client acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship.
The Customer also declares to use the Site in accordance with the GTS, in his name and in the name and on behalf of all beneficiaries of the services ordered by him on the Site for which he acknowledges being the agent (hereafter: the "Beneficiaries" ) and to which these GTS will be enforceable.
The Customer is financially responsible for the use of the Site made both in his name and on behalf of the Beneficiaries, unless he can demonstrate fraudulent use not resulting from any fault or negligence on his part.
The Customer guarantees the veracity and accuracy of the information provided by him in his name and in the name and on behalf of all Beneficiaries using his data on the Site.
The Company reserves the right at any time not to enter into a contract with a Customer who uses the Site fraudulently or who contravenes these GTS.
In this regard, the terms of article 313-1 of the French Penal Code are recalled:
"The swindle is the fact, either by the use of a false name or of a false capacity, or by the abuse of a true capacity, or by the use of fraudulent maneuvers to deceive a natural person or moral and to determine it thus, to its prejudice or to the prejudice of a third party, to deliver funds, values or any good, to provide a service or to consent to an act operating obligation or discharge. five years' imprisonment and a € 375,000 fine ".
III Right of withdrawal
Pursuant to the provisions of article L 121-21-8 of the Consumer Code, the services offered on the Site by the Company are not subject to the application of the right of withdrawal provided for in articles L. 121-21 and following of the Consumer Code in the field of distance selling.
Consequently, the services ordered on the Site are exclusively subject to the cancellation and modification conditions provided for in these GTS and the Customer may not invoke the right of withdrawal.
Prices are in euros. VAT is included in the prices offered. Any change in the applicable rate, or any modification or introduction of new legal taxes introduced by the competent authorities, will be automatically reflected in the prices indicated on the invoice date.
Rates are per room for the number of people indicated and according to the period selected.
The prices indicated only include the services strictly mentioned in the reservation. The additional services provided by Luxuryzen sarl during the stay and, where applicable, the tourist tax will be added to the price mentioned in the reservation.
The prices mentioned on the Site are subject to change at any time by Luxuryzen sarl without prior information or notice. Only the price indicated in the reservation confirmation by the Company is contractual.
No stay booked before the establishment of a possible promotional offer will be refunded, even partial.
Choose to pay your bill in your currency when using your Visa or Mastercard credit card and get the best exchange rate and the most advantageous exchange commissions when you leave.
V Online orders
The Customer must, when placing his order:
- complete the lacquer identification form, he will indicate all the contact details requested or give his Customer number if there is one
- complete the online order form giving all the references of the products or services chosen,
- validate your order after checking it,
- make the payment under the conditions provided and confirm the order and its payment in the event of an option for a pre-payment plan (advance purchase), or send the Company its bank details in the event of an option for a flexible plan after acceptance by Luxuryzen sarl.
Please contact the establishment on + 33 (0) 4 93 60 38 53.
Confirmation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
The Company transmits to the Customer, by any means (email, regular mail, sms, etc.), the confirmation of the recorded order.
The reservation is only firm and final after receipt of the confirmation sent to the Customer by the Company.
The rates, terms and conditions of reservations are intended for the sale of guest rooms in accordance with their primary purpose: accommodation. LUXURYZEN sarl reserves the right to modify or cancel the reservation (s), as well as the rates and conditions if the rooms are used for other purposes such as parties, dinners, meetings, photo or video shoots, filming films or interviews, written or filmed interviews, photo shoots for social networks, showrooms, etc. (non-exhaustive list) without prior written authorization from management. The number of guests in the rooms cannot exceed the number of people reserved.
VI Online payment methods
For any reservation made, the price is due in full at the time of placing the order by credit card on the site or by secure link or by bank transfer. The reservation will only be effective when the transaction has been validated.
The invoice being givent by the Company to the Customer on the day of his departure from the establishment.
Please note that the credit card used to make the reservation must be presented on arrival by its cardholder. Otherwise, a new credit card will be requested for payment on arrival.
In the event that the stay is taken by a third party, Luxuryzen sarl will require documents for the security of the transaction.
VII Modification and / or cancellation of a reservation
Cancellations and / or modifications to reservations may be authorized according to the rate plan chosen by the Customer.
For stays of less than 2 nights: at least 96 hours before the start of the stay.
For stays of more than 3 nights and for reservations of several rooms, the terms are as follows:
- Customers who cancel at least 60 days before the arrival date will obtain a 100% refund.
- Customers who cancel between 30 and 60 days before the arrival date will obtain a 50% refund.
- If the cancellation is made after the dates indicated, customers will not get any refund.
The modification and/or cancellation of a reservation is firm and definitive only after receipt of a confirmation by email from the Company.
The date of receipt of the request for modification and/or cancellation (by email, post, telephone) is the date retained for the cancellation.
Moreover, for a stay of at least 2 nights, in the event of no-show of the Customer on the first day of the stay, the establishment is not required to keep the room for the remaining duration of the stay.
The Customer is asked to plan to arrive at the establishment before 6:00 p.m. and to notify the establishment in the event of a late arrival, under penalty of being considered as not having shown up on the first day of the stay.
In the event of unavailability of rooms at Luxuryzen sarl or in the event of force majeure, the latter reserves the right to have the Customer fully or partially accommodated in a hotel of equivalent or higher category, offering services of the same nature. The transfer will then be the responsibility of Luxuryzen sarl which cannot be sought in payment of any additional compensation.
IX Additional services - Packages
Orders for ancillary services and / or packages can only be placed at the same time as the reservation of a stay at the establishment on a given and predetermined date.
They can only be used by the Customer during his stay in the establishment. They may be modified and / or canceled only under the conditions of Article VII hereof.
X Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the customer or Luxuryzen sarl from fulfilling all or part of the obligations provided for in the contract.
This is particularly the case in the event of a strike, insurrection, riot, prohibitions issued by government or public authorities.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
In particular, Customers will bear only the additional costs that could be incurred to allow the continuation of the trip, following the occurrence of a case of force majeure.
Any complaint must be sent to the following address: LUXURYZEN sarl 803 chemin de la Brague at 06740 Châteauneuf Grasse - FRANCE, within 15 days of the departure of the stay which is the subject of the said complaint. After this period, no complaint can be taken into account.
XII IT and freedoms
Pursuant to Law 78-17, known as the Data Protection Act, customers are warned that their reservation is subject to computerized personal processing. Customers have the right to access and rectify the data entered, which is exercised at the registered office: LUXURYZEN sarl 803 chemin de la Brague at 06740 Châteauneuf Grasse - FRANCE. It is specified that this information is not communicated to third parties.
The Company offers wifi internet access. The Customer undertakes that the computer resources made available to him will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by a right. copyright, by a neighboring right such as texts, images, photographs, audiovisual musical works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the Intellectual Property Code when this authorization is required .
The establishment has a video surveillance system in the common areas of the building as well as the exteriors and the car park.
The Luxuryzen sarl company declines all responsibility in the event of theft, loss or damage to the effects belonging to customers during their stay.
The Customer will be held responsible for any damage, any degradation, any act of vandalism that may occur due to the occupancy of the premises and / or due to the participants and / or the staff for whom he is responsible, both to movable, decorative and real estate, whether or not belonging to Luxuryzen sarl. Therefore, the Company has full power to ask the Customer to leave the establishment without any compensation and without any reimbursement of the current stay, and to reimburse the damages caused by these acts.
The Company, in the online sales process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.
XIV Specific regulations for the wellness area and the swimming pool area
Article 1: object
These internal regulations determine the rules and obligations of Customers when visiting the "Luxury Zen SARL" establishment.
Article 2: General provisions
The establishment is only accessible to guests with prior reservation.
We also offer the possibility of privatizing certain parts under certain conditions.
Due to the nature of privatization, the Establishment "Luxury Zen SARL" is fully discharged from any breach of the rules of safety, good morals, hygiene and more generally any damage or prejudice caused to Customers inside a private space, resulting from a non - compliance with the rules, laws or instructions mentioned verbally or displayed on the website and / or in the premises (General Conditions of Sale, Internal Regulations, Safety Information, etc.).
No food or drink will be allowed in the wellness area or in the swimming pool other than the products sold by "Luxury Zen SARL". Failure to comply with this rule will be invoiced at a minimum of 150 € (one hundred and fifty euros), then increased according to the importance of the financial loss.
The staff of "Luxury Zen SARL" reserves the right to enter the occupied space to ensure compliance with the instructions and internal regulations.
The management reserves the right to refuse access to the Establishment for any reason whatsoever, in particular and not exclusively for intoxication, excessive delay, etc.
Article 3: Degradation and / or non-compliance with the centre's regulations or instructions:
Any degradation will be invoiced to the Customer on the basis of a restoration of the space by quality professionals at the sole choice of "Luxury Zen SARL" or by identical replacement of the deteriorated elements, as well as on the loss of the turnover represented by the degradation, from the day of the degradation to the day of the complete restoration of the space. The payment of the invoice in such a case will be made from the established amount, by collection of the deposit if present and sufficient, otherwise according to the provisions of the GTS.
In the event that the customer wishes to bring in his insurance to cover the costs, it is the Customer's duty to pay the invoice within the announced deadlines, at his sole expense then to assert his rights with his insurer to obtain a refund.
Article 4: Pricing of Fines:
Non-compliance with the ban on smoking or bringing in unauthorized items (hookah, tobacco, charcoal, etc.): For any discovery of an unauthorized item after entering the private space or on simple observation of odor of cigarette, shisha or other smoke in private spaces by the teams of “Luxury Zen SARL” (the statement of “Luxury Zen SARL” being proof), a fixed fine of € 350 will be invoiced to the Customer. If the smell of smoke does not allow the rental of the following slots, an increase will be calculated on the loss of turnover according to the following calculation: price of rentals unfit for rental for the maximum rental period of the space and the maximum number of people. Any additional degradation will be billed additionally, whether directly or indirectly related to smoking.
Failure to comply with the ban on entering spaces with shoes: Failure to comply with this rule will result in a fixed fine of € 80 (the statement of "Luxury Zen SARL" being taken as proof). If failure to comply with this rule results in degradation or special cleaning, an additional increase will be calculated on the amount necessary to restore the space.
Failure to comply with the ban on consuming food or drinks other than those sold by "Luxury Zen SARL": Failure to comply with this rule will result in a fixed fine of 150 € (the finding of "Luxury Zen SARL" making faith), then increased according to the importance of the financial loss. If failure to comply with this rule results in degradation or special cleaning, an additional increase will be calculated on the amount necessary to restore the space.
Failure to respect the time to leave the spaces: Any delay in leaving the premises will be billed to the Customer at the rate of € 2 (two euros) per minute of delay (the "Luxury Zen SARL" time being taken as proof). Any delay of more than 20 minutes during the exit will have the effect of making the next rental impossible, therefore an increase in the Fine will be calculated on the loss of turnover according to the following calculation: rental price returned not possible for the maximum rental period of the space and the maximum number of people.
Non-exhaustive list of fines
Article 5: Clothing
Wearing a swimsuit is compulsory in private areas. It is mandatory to get dressed to leave private spaces, except in cases of force majeure.
Wearing non-slip flip-flops provided by the Establishment (1 pair per person) is mandatory in the space, in order to prevent any possible fall. Wearing shoes other than those provided by the Establishment is prohibited in private areas, except for the entrance hall.
Article 6: Minimum age
Access is prohibited for those under the age of 18.
Article 7: Consumption of alcohol
Consumption of alcoholic beverages is done under your sole responsibility. As a reminder, alcohol abuse is dangerous for health, so consumption should be done in moderation.
The "Luxury Zen SARL" Company as well as its managers and employees cannot be held responsible in the event of an accident due to excessive alcohol consumption.
The Company reserves the right to exclude Customers who do not comply with the instructions for moderate alcohol consumption, by clearly displaying obvious intoxication. The Client may thus be excluded temporarily or permanently during or after a session at "Luxury Zen SARL", without any possible compensation.
Article 8: Drugs and tobacco
The consumption of drugs and illicit products is strictly prohibited within the Establishment.
It is totally forbidden to smoke in the Establishment. As the fumes may make the private space unsuitable for the following rentals, the Establishment reserves the right to invoice Customers for rentals thus canceled by failure to comply with this rule.
The Company reserves the right to exclude and initiate legal proceedings against Customers who fail to comply with this obligation. The Client may thus be excluded temporarily or permanently during or after a session at "Luxury Zen SARL", without any possible compensation.
It is strictly forbidden to smoke in the entire establishment. The fumes rendering the private space unsuitable for the following rentals, failure to comply with this rule will result in a Fine with immediate invoicing on the deposit, or in the event of absence of a deposit by sending an invoice for compensation, this upon observation by the cleaning teams (the “Luxury Zen SARL” observations being taken into account). This degradation will thus be invoiced at a lump sum of € 130, to which additional penalties may be added in the event of direct or indirect degradation due to non-compliance with this rule or due to other degradations.
Article 9: Prostitution
Any form of prostitution is prohibited within Luxury Zen SARL. Any breach of this rule will result in legal proceedings and the final exclusion of the Customer without any possible compensation.
Article 10: Hygiene
For reasons of hygiene of water and spaces, it is compulsory to shower with soap and rinse well before each entry into the spa, sauna, hammam, and swimming pool The use of soap is strictly prohibited directly in the spa, sauna and hammam.
Failure to comply with these rules may make the private space unsuitable for subsequent rentals, the Establishment reserves the right to invoice Customers for rentals thus canceled by failure to comply with this rule.
Article 11: Delays, time of arrival and departure
Any delay of more than 10 minutes on arrival will result in the loss of the reservation, it is impossible to postpone the time of departure from the private area due to the following rentals.
In order to take full advantage of the rental, the Customer is asked to arrive 10 minutes before the time of reservation (the time of "Luxury Zen SARL" being taken as proof), in order to visit the facilities with a reminder of the important instructions to follow. This visit being obligatory, the time necessary for this one will encroach on the rental time in the event of delay.
An “end of session” message sounded 10 minutes before the end of the rental in order to allow the Customer to prepare. It is imperative that the rented space be vacated at the end of the slot time to allow staff to clean up the space prior to the arrival of subsequent customers.
Any delay during the exit will be invoiced to the Customer at the rate of 2 € (two euros) per minute of delay, the time of "Luxury Zen SARL" being taken as proof. Any too long delay during the exit preventing the rental of the next space, the rental thus canceled will be fully invoiced to the Customer with the reservation of requesting additional penalties due to the frustration of the following customer and the compensation that “Luxury Zen SARL” will have to pay. bring him.
Article 12: Massages
The masseurs and masseuses intervening in the spaces are qualified and independent professionals carefully selected by "Luxury Zen SARL". The care provided is entirely under their responsibility. In the event of dissatisfaction with the care provided, "Luxury Zen SARL" cannot be held liable. For any complaint, it is the Customer's responsibility to deal directly with the professional involved.
The masseurs and masseuses intervening in the spaces must be treated with respect. They reserve the right to stop treatment and leave the space in the event of non-compliance with their physical or moral integrity, without any possible compensation.
Article 13: Nuisances
The establishment "Luxury Zen SARL" is considered as a place of relaxation. It is therefore strictly forbidden to shout. "Luxury Zen SARL" reserves the right to intervene in space, to end a session, to modify or cut the volume of the audio installations in the event of abuse.
Even if in the event that the space has been privatized, it is not a place for intimate relations. The hygiene of Customers and respect for staff are at stake.
Animals are not accepted within the "Luxury Zen SARL" establishment.
Article 14: Civil liability
The Customer remains responsible for the correct use of the infrastructure made available to him by "Luxury Zen SARL". The Customer has the obligation to refer to the explanatory notices presented to him and where he will also find instructions and precautions for use which it is important to know and follow. Each Customer will take care to read these recommendations carefully before using any device. In case of doubt, the staff of "Luxury Zen SARL" is at the Customer's entire disposal to answer any questions about the rules to be observed in the private space and its facilities.
In the event of inappropriate use of the facilities or non-compliance with the regulations, the Customer is required to cover the repair and / or overhaul costs related to any damage occurring in the private spa rented by him. As such, each Customer engages his civil liability.
An inventory is made on departure from the Customer. Any anomaly will be reported to him by Luxury Zen SARL on the same day or the next day with regard to the last reservation of the evening.
Article 15: Security
It is not recommended to bathe with any valuables. "Luxury Zen SARL" declines all responsibility in the event of physical or material damage, loss and theft or alteration.
During pregnancy, the use of the private spa can be detrimental to the fetus (it is necessary to seek advice from your attending physician). In case of health concerns, cardiovascular problems, diabetes, obesity, varicose veins, it is necessary to seek advice from your doctor before using the sauna, hammam and spa. In the event of skin lesions, it is not recommended to use the spa.
In all cases, it is imperative for his own safety that the Customer respects the rules for using the sauna, hammam and spa.
Article 16: Loan of bath towels and bathrobes only for the wellness area.
The towels and bathrobes provided on the arrival of the Customer remain the exclusive property of Luxury Zen SARL, the Customer is required to leave them in the space at the time of his departure. In the event of non-compliance with this rule, the Customer will be invoiced 30 € (thirty euros) per product for replacement and compensation for the theft thus committed.
Towels and bathrobes are provided in perfect condition on arrival of the Customer, any damaged loan product will be charged € 30 (thirty euros per product for replacement and compensation.)
Article 17: Rules for the use of equipment
Article 17.1: Rules for using the sauna
The "Luxury Zen SARL" sauna is designed for: 8 people maximum
The rules to follow:
Before entering the sauna cabin, shower in lukewarm water.
For hygienic reasons, place a towel on the wooden benches in the sauna.
The sauna session is practiced in two stages: after a first session of 8 to 12 minutes, exit the sauna to relax and refresh (2 to 3 minutes), then proceed to the second session for 8 to 12 minutes, not staying in the sauna only if you feel well.
When going out to drink lots of water and especially no alcohol.
It is forbidden to enter the spa directly when leaving the sauna. Take a shower first to cool off and wash to remove all traces of sweat on the skin.
CAUTION: The vasodilation of the vessels due to the heat triggers the rapid acceleration of the heart rate and is dangerous for people with cardiovascular disease (exit the sauna immediately if they feel unwell). The sauna is prohibited for pregnant women.
Article 17.2: Rules for using the hammam
The "Luxury Zen SARL" hammam is designed for: 8 people maximum
The rules to follow:
Before entering the hammam, shower in lukewarm water.
A hammam session should not exceed 20 minutes.
When going out to drink a lot of water and especially no alcohol.
It is forbidden to enter the spa directly when leaving the hammam. Take a shower first to cool off and wash to remove all traces of sweat on the skin.
WARNING: The hammam is prohibited for pregnant women.
Article 17.3: Rules for using spas
The "Luxury Zen SARL" spa is designed for: 8 people maximum
The rules to follow:
A spa session lasts on average 15 to 20 minutes and may vary depending on the needs and intensity of the selected program.
Before each entry into the spa, shower with soap and water and rinse well.
Tie up long hair.
Decent swimwear is required as well as a correct attitude.
Creams, sun oils, massage oils and other body products are strictly prohibited in the spa.
In the event of damage to the equipment or the use of soap in the spa, repairs of the damage will be the responsibility of the Customers.
It is not recommended to bathe with any valuables. The management declines all responsibility in the event of physical or material damage, loss and theft or alteration.
The following are prohibited in the spa: cigarettes, chewing gum, food, drinks, radio, cell phones, cameras, camcorders and more generally any external element.
To avoid the risk of drowning, go out immediately if you are tired or drowsy, as the heat intensifies the effects of drugs and alcohol and may cause unconsciousness.
CAUTION: The spa is not recommended for pregnant women. In the event of health concerns (cardiovascular problems, diabetes, obesity, etc.) it is necessary to seek advice from your doctor before using the spa. In the event of skin lesions, it is not recommended to use the spa.
The management declines all responsibility for hair that bleeds (coloring) and swimsuits that change color: spas contain chlorine (disinfectant) in greater quantity than that of a swimming pool, the temperature of 37 degrees being favorable to the proliferation of bacteria.
Article 17.4 Swimming pool regulations:
Use of the swimming pool: Within the framework of French regulations on the use of family swimming pools open to guests and in order to allow harmonious use, these swimming pool regulations have been drawn up.
- The owners remind all their customers of the absence of pool surveillance
- The swimming pool being a family swimming pool, its use is reserved only for the members of the owners' family and for people staying in guest rooms or having rented by the day.
- All noisy games, all throwing of objects are prohibited in and around the swimming pool, diving and jumping from the edge are prohibited.
- We decline all responsibility in the event of accidents.
- The users of the swimming pool undertake:
• to take a shower before bathing and avoid bathing after using sunscreen or oil.
• access the pool area wearing sandals suitable for this use (no street shoes).
• to use a swimsuit reserved solely for swimming.
• not to bring food or drink.
• the swimming pool area is open to guests from 9 a.m. to 10 p.m., we decline all responsibility for non-use for swimming.
• all users of the swimming pool must be covered by Civil Liability, defense and recourse insurance.
• the owner, on repeated breaches of one of the articles, can withdraw the authorization to access the pool area that he has previously granted without any compensation whatsoever.
Article 17.5 Regulations for the Fitness area.
The various Fitness devices are made available to customers under their full responsibilities. Luxury Zen can in no way be responsible for any injuries or accidents resulting from improper use of the devices.
These General Conditions of Sale are governed by French law. This is the case for the substantive rules as for the rules of form. The disputes will fall under the exclusive jurisdiction of the French courts. Only the general conditions in French are valid, the versions in other languages are given for information only.